Customer Issue: The overhead door moved slowly and would sometimes stutter and list, or get stuck.
Our Solution: Our inspection revealed that the lift cables were in bad shape. One was frayed more than the other, due to getting snagged occasionally, which was what had led to the garage door moving shakily. We replaced both cables and adjusted their length to avoid future snagging and more frequent wear and tear.
Garage Door Troubleshooting
Customer Issue: Mr. Atreides’ garage door spontaneously stopped working, with no visible cause.
Our Solution: By going over the entire door system, from the wall plug to the hinges, our technicians were able to root out the source of the problem and to determine that there it lied with the opener. Once we opened it up, several damaged wires were quickly identified as the culprits. We replaced them all and the door was back to its normal operation.
Customer Issue: Broken door panel.
Our Solution: This customer's neighbor had accidently backed into her garage door and broke a couple of panels. Luckily for her, she had a sectional door, so we quickly removed the damaged panels and replaced them with matching ones. We then made sure the door was fully operational and that nothing else was wrong.
Customer Issue: Worn out motor gear.
Our Solution: This customer's opener was making an empty whirring noise but couldn't open the door. We quickly discovered the problem to be a worn out motor gear, and replaced it with a new one on the spot. After making sure the door was able to open and close smoothly once again, we checked the circuit board as well, just to make sure nothing else was wrong.
Customer Issue: A spring broke.
Our Solution: We quickly made it out to this customer's home and replaced the damaged spring with a new one. We also replaced the second spring, because it was about to hit its breaking point. We adjusted the two and made sure the door was fully operational once again.